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What You Need to Know Before You Play

Our legal terms set out how somattoto operates, what your account rights are, and how eligibility works for Indonesia — including access via DANA, OVO, and GoPay where local law permits. These terms apply to every account holder and every transaction on our platform.

Account TermsData & PrivacyDANA, OVO, GoPay ConditionsEligibility by RegionContact & Dispute Path
somattoto What You Need to Know Before You Play
POLICY CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about our terms, need to dispute a decision on your account, or want to understand how your data is handled, our support team handles legal and policy queries directly. Reach out through the channels below and include your registered account details so we can respond to the right record.

Live Chat Support Open the chat widget from any page while logged into your account. Describe your legal or policy query and we will route it to the right team without delay.
Email Policy Desk Send detailed account or data requests to our policy email. Include your registered email and account ID so we can match your request to your record accurately.
Account Help Centre For wallet-linked queries — DANA, OVO, GoPay account holds or transaction disputes — open a ticket through the Help Centre section inside your account dashboard.
ACCOUNT SECURITY STANDARDS

How We Handle Your Data and Account

somattoto keeps your account data under defined retention and access rules. Here is how each area works so you are not left guessing about what happens on our end.

Data Handling

We collect only the account data needed to verify identity and process transactions. Data shared during DANA, OVO, or GoPay wallet linking is not passed to third parties outside your transaction path.

Cookie Use

Cookies on somattoto track session state and account preferences — not cross-site advertising. You can manage cookie settings from your browser or through the account settings panel.

Account Security

Your account login is protected by OTP verification sent to your registered mobile number. We recommend never sharing your OTP with anyone, including contacts claiming to be support staff.

Data Retention and Requests

We retain account records for a defined period after account closure. To request a copy of your data or ask for deletion, contact our policy desk with your account ID and registered email.

Legal and Account Policy — Common Questions

These are the questions we get most often about how our legal terms work, what your rights are, and how to take action on your account data or access.

Eligibility depends on your location and what local law permits. We do not guarantee access in all regions. Check whether using this platform is lawful where you are before registering.

We collect the minimum data needed to match your wallet to your account and process transactions. Wallet-provider data stays within your transaction flow and is not shared beyond what the payment rail requires.

Send a data access request to our policy email with your account ID and registered email address. We will confirm receipt and respond within the timeframe our policy sets out.

Yes. Contact our policy desk through email or the Help Centre. We will verify your identity before acting on the request. Some records may be retained as required by applicable regulations.

Funds linked to your account remain subject to verification during any suspension period. Once verification is complete, the balance is released or returned according to the outcome of our review.

We publish the current version of our terms on this page. Continued use of the platform after an update is posted means you accept the revised terms. We may also notify you via your registered account email.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.