Reference

Terms That Govern Your somattoto Account

These terms set out the rules between you and somattoto — what we expect, what you can expect from us, and how your account, wallet deposits, and session activity are handled.

Account eligibility appliesDANA, OVO, GoPay coveredWallet verification requiredIndonesia-eligible regions onlyTerms subject to change with notice
somattoto Terms That Govern Your somattoto Account
TERMS CONTACT PATHS

How to Reach Us About These Terms

If any part of these terms is unclear or you need to raise a concern about your account status, wallet activity, or eligibility, our support team is here. Reach us through live chat inside your account dashboard, by email, or via our social channel — whichever fits how you move.

Live Chat Open a live chat session from your account dashboard. This is the quickest path for questions about account status, wallet holds, or session disputes.
Email Support Send a detailed message to our support email for formal terms-related queries, account verification issues, or written records of your request.
Social Channel Reach our team through our official social channel for general terms questions. For account-specific issues, live chat or email gives you a faster, documented response.
HOW WE HANDLE ACCOUNTS

Account Security and Policy Practices

We hold your account data with care. How we store, use, and protect your information is tied directly to these terms — not kept separate. Here is what governs four key areas of your relationship with us.

Data Handling

Your registration data and wallet transaction records are stored securely and used only to operate your account, process DANA, OVO, or GoPay payments, and meet any applicable compliance obligations.

Account Security

You are responsible for your login credentials. If you suspect unauthorised access, notify us immediately through live chat so we can freeze activity and begin a review of your account wallet.

Data Retention

We retain account and transaction data for as long as your account is active and for a period after closure as required under applicable rules. You may request a summary of your stored data via email.

Requesting Changes

To update personal details, correct wallet information, or request account closure, contact support through live chat or email. We verify your identity before processing any account-level change.

Your Terms and Conditions Questions

These are the questions we hear most often about how our terms work, what they cover, and what your rights are as an account holder on somattoto.

Yes. Any funds moved through DANA, OVO, or GoPay into your account wallet are covered by these terms. The payment provider's own terms also apply separately to the transfer itself.

We will notify you via your registered account before any material change takes effect. Continued use of the platform after the notice period means you accept the updated terms.

We may suspend or permanently close an account that violates these terms. Wallet balances at the time of closure are handled according to the process outlined in the relevant section of these terms.

Email our support team with your account details and a data request. We will verify your identity first, then provide a summary of the personal and transaction data we hold.

Access to our platform depends on local law. These terms apply to all eligible accounts, but eligibility itself is determined by your location and whether use is permitted where you are.

Start with live chat inside your account dashboard for the fastest response. For a formal written record, email support is the right path — include your account details and the specific concern.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.